OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

51310 , Sialkot , Pakistan.

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What materials are your jackets made of?

Our jackets are crafted from premium materials, including satin, leather, wool, and polyester, depending on the style and design. Each product page provides detailed information about the fabric used.

Do you offer custom sizing or personalization?

Yes, we offer custom sizing and personalization on select jackets. Please contact our customer service team for more details.

How do I find the right size for my jacket?

We provide a detailed size chart on each product page to help you choose the perfect fit. If you need further assistance, feel free to contact us.

What payment methods do you accept?

We accept major payment methods, including PayPal, credit cards, and other secure payment gateways.

Is my payment information secure?

Yes, your security is our priority. We use encrypted payment processing to ensure your information remains safe.

How can I track my order?

Once your order is shipped, we’ll send you a tracking number via email. Use this to monitor your order’s progress.

How can I track my order?

Once your order is shipped, we’ll send you a tracking number via email. Use this to monitor your order’s progress.

Do you offer international shipping?

Yes, we ship worldwide. Shipping fees and delivery times vary depending on your location.

How long does shipping take?

Standard delivery takes approximately 5-14 business days, depending on your location. Expedited shipping options are available at checkout.

What should I do if my order is delayed or lost?

Please contact our customer service team with your order number, and we’ll assist you in resolving the issue promptly

What is your return policy?

We offer a 30-day return policy for unused items in their original condition. Customized jackets may not be eligible for returns.

How do I initiate a return or exchange?

Contact our customer service team within the return window to request a return authorization. We’ll guide you through the process.

Who pays for return shipping?

In most cases, customers are responsible for return shipping fees unless the item was damaged or incorrect.

How do I care for my jacket?

Refer to the care label on your jacket for specific washing or cleaning instructions. For most satin and leather jackets, professional cleaning is recommended.

Do you offer bulk discounts for large orders?

Yes, we offer special pricing for bulk and corporate orders. Please reach out to us for more information.

Can I personalize my jacket with a logo or text?

Personalization options, including embroidery or patchwork, are available on select jackets. Contact us to discuss customization options.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS